1 ABOUT THESE TERMS

1.1 These terms and conditions (Terms) set out the terms on which you can purchase Graphic design, brand design, brand guidlines, logo and brand story, UI/UX Design, web design, web development, eCommerce development, online platform development, software development, web management, cloud infrastructure, SEO, Pay per Click, Social Media Management, marketing strategy. (Services) through our website (Website). You must accept these Terms for us to provide the Services to you. By purchasing one or more of our Services, you confirm that you accept these Terms and you become legally bound by them.

1.2 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Services, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.

1.3 Some of these Terms only apply if asking us to engage in the Services as a consumer. This means that we are providing the Services for your personal use (and you will not use our Services for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.

1.4 By engaging us to provide the Services, you are agreeing to these Terms. If you do not agree to these Terms, you must not purchase our Services.

1.5 Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

1.6 We will collect some personal data about you in order to provide our Services (e.g. your name, email address, payment details and delivery information). For information regarding how we process personal data, please see our privacy policy at https://www.postjer.org/privacy-policy.

1.7 These terms cover the terms and conditions if you purchase Services via the Website. For information regarding access to and use of our Website, please see our Website terms of use at https://www.postjer.org/terms.

2 WHO ARE WE?

2.1 We are POSTJER GROUP LIMITED, registered in England and Wales with company number 15312985 whose registered address is 86/87 Western Road, Hove, BN3 1JB (we/us/our).

2.2 We are Digital agency and consulting firm and in the business of selling .

2.3 If you have any questions about these Terms, please contact us using the details below:

Email: [email protected]

Phone: +447706709156

3 PLACING AN ORDER

3.1 To engage us to provide the Services, you need to place an order on our Website.

3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 The order will only be accepted when we send you a written acceptance of the order by email. When we send you an email confirming the order, a contract between you and us will be created to abide by these Terms. We will then send you information to confirm your booking.

3.4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.

If you are a consumer:

3.5 By placing an order, you confirm that you are an individual who is:

3.5.1 at least [e.g. "18"] years old;

3.6 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

4 DESCRIPTION OF OUR SERVICES

4.1 Descriptions of our Services are as set out on our Website at https://postjer.agency.

4.2 If we provide the Services in a way which is based on a description or information provided by you, you are responsible for ensuring that information is correct. If this information is incorrect, this may change the Price for the Services.

If you are a consumer:

4.3 We will provide the Services with reasonable care and skill and Services carried out by us will conform with the description of the Services on our Website.

5 PERFORMANCE OF OUR SERVICES

5.1 While we make every effort to perform our Services to you on your chosen date or as soon as reasonably possible and in any event within 30 days of accepting your order, the time of performance is not guaranteed.

5.2 We will do all that we reasonably can to provide the Services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the Services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, but not limited to, severe weather, accidents or unpredictable traffic delays).

5.3 Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the Services as soon as the issue causing the delay has been resolved. If the Services are delayed by more than 7 days, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any Services that have not yet been provided.

6 PRICE AND PAYMENT

66.1 The price for our Services will be shown on the Website and as set out in your order (Price). The Price is inclusive of VAT.

6.2 Prices for our Services may change at any time. This will not affect existing orders unless:

6.2.1 the information you provided us in relation to your order was materially different from the information we required in order to provide the Services (for example, measurements, weights etc.); or

6.2.2 there has been an error on the Website regarding the pricing of any of our Services and this affects your order, we will try to contact you using the contact details you provided when you placed your order. If this happens, we will give you the option to re-confirm your order at the correct price or to cancel your order.

6.3 We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.

6.4 We accept the following credit cards and debit cards: Mastercard, Visa. You can also pay by Stripe, Apple Pay, Google Pay. All credit card and debit card payments need to be authorised by the relevant card issuer.

6.5 If we agree to provide you with an invoice for payment, we will invoice you as follows:

• 50% of the Price on or before 1st day of the month.

6.6 Your invoice will be sent to the email address you provided when you placed your order and must be paid by you within 30 days of receipt.

6.7 Where you fail to pay our invoice in accordance with clause 6.5, we shall be entitled to:

6.7.1 charge interest on any balance outstanding at the rate of 2% per year above the Bank of England’s base rate (or where the Bank of England’s base rate is less than 0%, interest shall be charged at 2% per year).

6.7.2 suspend all or part of the Services until payment has been in full.

6.8 We use a third-party payment provider (Stripe) to process payments on our Website. They have their own separate terms of use which can be found at https://stripe.com/legal/consumer.

7 YOUR RIGHTS AS CONSUMER

This clause 7 only applies where you purchase Services from us as a consumer.

7.1 You have 14 days from the date of your order confirmation email to change your mind and cancel your order.

7.2 We will not perform any Services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box or otherwise notifying us when you place your order. We are under no obligation to accept your request.

7.3 If you request for us to start performing the Services during the 14-day cancellation period and we agree to do so, this will impact your cancellation rights as follows:

7.3.1 you lose your right to cancel once the Services are fully performed and will not be entitled to a refund even if the cancellation period has not expired;

7.3.2 if the Services have not been fully performed, you will be required to pay for the Services we provided up to the time that you told us that you want to cancel.

7.4 To cancel your order, please email us at [email protected] or call us on +447706709156. You can also copy and paste the following model cancellation form wording to your email to cancel your order:

"To Postjer Group

My name is [insert your full name].

I am giving notice to cancel my contract for a [insert details of Services]. I placed this order on [insert date] and received confirmation on [insert date]."

7.5 To help us process your cancellation more quickly, please have your order details ready or include them in the email or cancellation form you send to us.

7.6 We will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. If the Services have been performed during the cancellation period at your request, we will make deductions from any refund due to you as explained in clause 7.3 above.

7.7 We will issue your refund to the same payment method you used when you placed your order.

7.8 For more detailed information on your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

8 IF THE SERVICES DO NOT MEET THEIR DESCRIPTIONS

8.1 Where the Services or deliverables do not meet the descriptions on our Website:

If you are a consumer:

8.2 If you are unhappy with any of the Services provided, please contact us as soon as reasonably possible at www.postjer.org/contact. If the Services are not carried out with reasonable care and skill, you can ask us to repeat the service or to fix it, or get some money back if we cannot fix it.

8.3 If the Services do not meet the standards set out in the contract or are misdescribed, please contact us as soon as reasonably possible at www.postjer.org/contact.

If you are a business customer:

8.4 You must notify us in writing within 7 days of receipt of the Services and any deliverables setting out the nature and extent of the defects; and

8.5 We shall, at our option, remedy or re-perform or refund (in whole or in part) the Price for the Services.

9 YOUR OBLIGATIONS AND RESTRICTIONS

9.1 You agree that:

9.1.1 you will pay the Price for the Services;

9.1.2 you will provide complete and accurate information when placing an order;

9.1.3 you are responsible for making sure that the information you provide us in order to enable us to provide the Services is correct;

9.1.4 you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Services; and

9.1.5 in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us on our Contact page for help or more information.

10 OUR RIGHT TO END THE CONTRACT

10.1 We may terminate any and all contracts we have with you at any time by contacting you in writing if:

10.1.1 you commit a serious breach of these Terms;

10.1.2 you do or take part in anything illegal when using our Website or purchasing our Services; or

10.1.3 you fail to pay any amount due under a contract on the due date.

10.2 You can cancel your order under clause 7 (your rights as a consumer) or clause 8 (if the services do not meet their descriptions).

10.3 Our right to terminate does not affect any of your rights.

If you are a business customer:

10.4 We may terminate any and all contracts we have with you if:

10.4.1 you are in material or persistent breach under this contract and that breach has not been remedied 30 days after receiving written notice from us;

10.4.2 you fail to pay any amount due under the contract on the due date and such amount remains unpaid 30 days after the date that we have given notification to you;

10.4.3 you are unable to pay your debts, you have a receiver, manager, administrator or administrative receiver appointed over all or any part of your undertakings, assets or income; or

10.4.4 you cease or suspend, or threaten to cease or suspend, the carrying on all or any part of your business.

11 GENERAL

11.1 You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

11.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.

11.3 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

11.4 Under this contract, notices must be in writing and sent to the other party's address or email address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient's location).

11.5 Each contract, these Terms and the terms of each accepted order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

11.6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims. If you are a consumer and live in either Northern Ireland or Scotland, you can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom in which you live.