Why do I need premium support?
The premium support is for everyone who wants to get professional technical support for their website, projects and businesses.
How are bugs fixed?
All troubleshooting and issues are fixed using Postjer’s coding standards, which means that we will not modify your core, thus keeping everything crisp and clean.
How do I provide access to my site?
In order to fix your issues, we will need your web admin access + FTP credentials. Once we finish up the work you can change your credentials.
What versions of Postjer are supported?
We support all publicly available versions of Postjer CMS. This part of the support will be available when postjer CMS is available for everyone.
What is my commitment to the Premium Plan?
You have a minimum commitment of 3 months, which we charge you. After this, you will be charged for another quarter (3 months). This is a no-contract service so you can cancel at any time you want but before the next payment date is due.